Healthcare

Leap Helps You Build an AI-Powered Generative Auto-Reply Bot
Leap enables you to enhance beneficiary experiences and foster long-term business relationships by deploying a smart, generative AI chatbot.

Locally Developed Generative AI Voice and Text Chatbot Engine:

Leap offers a chatbot engine powered by advanced artificial intelligence, with key features including:
1- Locally developed within the Kingdom of Saudi Arabia.
2- Fully integrated with Leap’s omnichannel contact center system for managing both voice and digital customer interactions.
3- Available with two deployment options: local cloud hosting or on-premise setup.
4- Powered by the latest technologies in Arabic language and dialect understanding, sentiment analysis, contextual conversation interpretation, speech-to-text conversion and analysis, product/service comparison, and much more.

On-Premise WhatsApp Business Development:

Leap’s customer experience solutions allow you to launch a WhatsApp Business channel developed directly on your premises. It is fully compliant with the Kingdom’s policies and regulations for local data hosting and user data protection.

Local Digital Marketing Automation Platform:

Leap has developed the first locally-built platform for customer data management and journey tracking. It identifies customer touchpoints across your platforms and branches and is equipped with tools to create specific events—such as capturing leads interested in promoted services. You can then design pre-built message templates that are automatically sent based on customer behavior via digital channels such as WhatsApp Business, email, Google RCS, Apple Business Chat, and others.

Voice of the Customer and Quality Management Solutions:

Leap is building a fully integrated, locally developed ecosystem powered by the latest AI technologies to enhance the performance of your voice and digital contact centers. We provide a quality management platform that analyzes up to 95% of customer interactions with high accuracy, thanks to advanced Arabic language and dialect understanding. The platform features a flexible dashboard with advanced tools for monitoring and reporting, suitable for both contact center operations and executive-level oversight.
  • Self-check-in
  • Automating appointment service
  • Beneficiary Self-Services
  • Advertising campaign platform
  • Technical support for employees
  • Corporate Communication
  • Leap Survey Platform
  • Frequently Asked Questions

Healthcare Use Case